Rental Policy

Thank you for your interest in renting quality baby items from Caterkids Hawaii!  Please review the following to familiarize yourself with our Rental Policy.  Mahalo!

RENTAL DETAILS:

Rental Duration:  2-14 days (please contact us at 808-845-5575 should you require any rental for longer than 14 days)

Products:  Rental products are available both in-store and online.  Should you see an item not currently available as a rental item but in-stock, see a sales associate and we may be able to accommodate you.

Cleaning & Safety:  Products sold or rented by Caterkids Hawaii are checked for recalls, thoroughly cleaned & sanitized with non-toxic, organic cleaners before available for sale and after each rental order.  All rental car seats are bought new by Caterkids Hawaii and are replaced on a regular basis.

Pick-up & Return:  Rentals can be picked up on your first rental day during store hours of 10am-5pm.  The return date is the end date of your rental term anytime during 10am-5pm, however, we do allow a one day grace period if needed.  Please note we are closed on Sunday & Wednesday.

Delivery:  Sorry, we do not offer delivery services at this time.  We can accommodate local delivery services should you request to hire them for your pick-up and /or return.

Product Details:  Instructions to operate your rental item will be provided upon request.  We do not install car seats or offer any services that require leaving the store premises.

Cleaning Fees:  A $20 cleaning fee will apply to any rental returned that requires excessive cleaning and will be deducted from the refundable deposit paid at the time of the initial booking.

Damaged, Lost or Rental not Returned:  Any rental found damaged, lost  or failure to return any rental will result in forfeiture of the deposit.

Cancelation Policy:  All cancelations made BEFORE 48 hours of start of rental will be fully refunded.  Cancelations made within 48 hours of the start of the rental term will be charged a one-time fee of $20 and the balance refunded.  A flat rate fee of $30 will apply all early terminations of any rental order.  The actual days used charges will still apply, unused days will be refunded less the $30 early termination fee.  The $30 early termination fee is one-time and does not apply to each item within the order.

Option to Purchase Rental Item:  Most rental items can be purchased at the price of the deposit.  Please contact customer service should you be interested in purchasing your rental item.

We look forward to working with you to make your vacation to Hawaii a true vacation in paradise!  Aloha! 

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